build trusted relationships with stakeholders and develop effective and timely communications.break down silos by encouraging a holistic, systems-thinking approach to value co-creation.use the guiding principles to navigate change, streamline work and introduce flexible and collaborative working practices.understand how IT impacts strategy and how professionals can utilize the four dimensions of service management in a wider business context.Many innovative organizations, including Spotify and Vodafone, have already increased their efficiency and customer satisfaction by adopting ITIL 4. It is the basis for the international standard ISO20000 and the workflows in many service management software platforms.Įach ITIL 4 module is accompanied by a comprehensive core guidance publication and a globally recognized professional certification, from which millions of professionals worldwide have benefitted. It also works seamlessly with DevOps, Lean, and Agile, and Axelos’ products such as PRINCE2® and AgileSHIFT®. It supports traditional service management activities, for example incident management and continual improvement, but can also be aligned to transformative technologies, such as Cloud, Automation, and AI. ITIL 4, the latest evolution of ITIL, builds on the core guidance of previous versions to provide comprehensive, practical, and proven guidance. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation. ITIL 4 is an adaptable framework for managing services within the digital era. Organizations and professionals must embrace this new service culture in order to survive, thrive, and remain competitive. A new service culture has emerged to cope with the frenetic pace of change. Digital technology is transforming our workplaces and daily lives.
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